Page 19 - PinnacleCustomerMagazineWinter2017
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Peace of mind not just a pipedream, A critical need for joined-up support
as Pinnacle supports Shawston
International’s IT infrastructure Consistently keeping its ‘next-day’ promise is a
fundamental element in Shawston’s success.
To achieve this high level of responsive service
About Shawston International Limited requires business information to flow smoothly
through the company’s processes, from
Shawston International Limited is one of the UK’s quotation to delivery to invoicing, over a reliable
largest privately owned distributors of steel tubes, and seamless IT infrastructure.
fittings, valves and pipe supports for mechanical
engineering applications and fire protection From the company’s headquarters in Hyde,
systems, with close to 50 years’ experience. Its Cheshire, Shawston’s Managing Director Mark
products are used in the construction of hotels, Dyer explains,
schools, homes and public works across the
country. Crossrail is just one major project to “With continued expansion, we required a
which it supplies. provider with the size, scale and expertise to
support the extensive IT infrastructure on which
The business has come a long way in a few the smooth-running of our business depends.
years. Back in 2001, it comprised a single site Our customers work to tight timescales: an
and had an annual turnover of £400,000 and 10 order placed at 16.00 might be needed on site
staff. Today, under new management, it employs in London by 9.00 the next morning.”
120 people in 6 locations across the UK, and is
on target to post sales of £19 million this year. This was the driver for upscaling the level of
support on the company’s IT infrastructure. Sage
The Shawston team processes 50,000 orders Platinum Reseller Pinnacle had been providing
every year. It’s an astounding fact that support on Shawston’s Sage 200 system since
Shawston’s fleet of 25 vehicles makes a delivery 2011, but until a couple of years ago an
to a customer site every 90 seconds of the alternative IT maintenance consultancy had
working day. been looking after the hardware side.
Pinnacle News & Views 19
