Page 21 - PinnacleCustomerMagazineWinter2017
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A one-stop shop for support Rolling out Shawston’s growth strategy
Shawston is about to bring its Sage CRM Shawston is ambitious to become £25 million
(customer relationship management) system business over the next few years. Mark comments,
under Pinnacle’s wing, but importantly, support
goes beyond the Sage portfolio to cover “IT is not our forte and we don’t pretend to be
products ranging from third-party document computer boffins. We just want it all to work without
management and credit control software by having to think about it and we rely on Pinnacle
Draycir to anti-virus software by Sophos. to get it right and help to make our processes
slicker. It leaves us free to concentrate on running
Mark cites Microsoft Office as a good example an efficient, customer-focused business. They do a
of Pinnacle’s added value: brilliant job and it’s a great contrast to the lengthy
downtimes we used to experience, when the
“Pinnacle brought us into the 21st century by remote connection at our High Wycombe offices
migrating day-to-day Office tools over to the failed on an almost daily basis.”
Office 365 cloud service. Automatic updates
in the cloud keep all our users ‘on the same While his Pinnacle account manager keeps in touch,
page’, so no time is wasted on software Mark rarely needs to speak to the support team:
updates or compatibility issues within the
sales cycle.” “To be honest, that’s how we like it. It shows our IT is
all working smoothly and, with Pinnacle’s continued
New users can simply be added in the cloud, support, is providing a solid foundation for our
so Shawston has no need to buy a new sustained success.”
software package every time a new member
of staff comes on board. He sums up,
The Pinnacle team are also a source of “It’s all about having peace of mind that the IT on
desktop support for everyday user problems which we rely implicitly is working away quietly in the
and can supply new hardware, such as background.”
laptops, when required.
Pinnacle News & Views 21
