Page 31 - PinnacleCustomerMagazineWinter2017

The three most common methods that And, if the worst does happen, here are his top tips
Ransomware is distributed: on what to do when Ransomware attacks.
Emails – infected attachments or links to 1. Take the suspect device off the network
compromised servers
The sooner you shut off the compromised device,
Non secure websites – visiting the wrong website the better your chances of isolating the problem.
can cause download and execution of malware Cut all internet connection, disable all shared
drives and turn the computer off.
Ads – these can pop-up anywhere online
2. Speak to Patient Zero
Decide if you want to outsource your network Talk to the user of the suspect device to find out
security plan or if you would like to deal with it in- what happened prior to the infection. Did they
house. The decision can be made with the advice open any spam emails?
from experts and will depend on the size of your
network and the level of risk.
3. Inform the rest of your staff
Make all employees aware of the problem and
include any useful information from patient zero.

4. Run your Security Software
Make sure your Security Software is operational
on all other devices on the network. It is vital that
security software is continuously updated.

5. Involve your IT Partner
Contact your IT Partner to take it from here. There
is often a time limit involved with Ransomware
and so make sure to call urgently.
In an ideal scenario, it will be possible to restore
your data from a recent backup and make a fresh
start. All possibilities should be exhausted before any
ransom money is paid.

If you’d like to speak to one of our experts, then give us a call on 0843 453 0103 and
we can have a chat about your individual requirements. Or join one of our webinars in
partnership with Sophos and discover how to prevent modern cyber-attacks, including
crypto ransomware.

Pinnacle News & Views 31