Page 35 - PinnacleCustomerMagazineWinter2017
P. 35
Alex Spencer Keith Patterson
IT Services Engineer IT Services Engineer
Time with Pinnacle: Time with Pinnacle:
I joined Pinnacle in March 2015 Just over 2 years
Tell us a bit about you role: Tell us a bit about you role:
install and upgrade Sage 200 solutions. I provide both internal hardware / software
support for Pinnacle as well as provide remote
What do you enjoy the most about your role? support for all our clients that log calls with us.
No customer’s setup is the same so you always On occasion any local client companies that
have to be able to adjust to the situation. It purchase hardware equipment I would setup
keeps me on my toes and throws in a challenge and deploy on site.
or two from time to time
What do you enjoy the most about your role?
enjoy using my academic IT skills to provide the
best possible IT support I can to all our clients
and internal Pinnacle employees. Also working
along my fellow hardware and Sage colleagues
to assist them with any issues they need help
with. I also enjoy every now and then deploying
new hardware to our clients on site.
Pinnacle News & Views 35
