Page 34 - PinnacleCustomerMagazineWinter2017
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David Mooney David Watkins
IT Services Support Consultant IT Services Engineer
Time with Pinnacle: Time with Pinnacle:
Six Months 5 years
Tell us a bit about you role: Tell us a bit about you role:
My role involves working on general hardware/ I install everything from printers to full Network
network issues with PCs and servers, usually Server solutions. I also install Sage 200 and
remotely. However I sometimes work on customer migrate customers from older versions to the
sites. most up to date.
What do you enjoy the most about your role? What do you enjoy the most about your role?
I enjoy researching complex issues and finding I love the diversity of our customer base, you
solutions, improving my knowledge of IT. I also never know where or who you will be dealing
enjoy knowing the customer is satisfied when a with next. I enjoy overcoming taxing situations
problem gets resolved. that you find when migrating or upgrading client
hardware and software solutions. Belonging
Pinnacle News & Views 34
