Page 36 - PinnacleCustomerMagazineWinter2017

Mark Dunne Dan Wilding
IT Services Support Consultant IT Services Engineer

Time with Pinnacle: Time with Pinnacle:
10 years 7 months

Tell us a bit about you role: Tell us a bit about you role:
My main role is doing the System Care for Mainly helpdesk duties, answering customer
customers that purchase it, which is where we queries.
monitor customers servers 24/7 fixing issues
before the customer even realises it’s an issue. What do you enjoy the most about your role?
I also support the other members in my team Every customer site and it’s users are unique,
helping them with anything that they struggle to the different technologies that are used and the
fix or helping out on the helpdesk when we are different personalities that you come across on a
short staffed for whatever reason. daily basis.

What do you enjoy the most about your role?
I enjoy how my job varies from day to day, one
day I can be fixing someone’s backup another I
might be sorting out problems with exchange or
disinfecting their network with an antivirus.

Pinnacle News & Views 36